Privacy Policy

This privacy policy describes how WEST EAST BANK collects, uses, and protects your personal information. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect several types of information from and about users of our website and services, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, address, email address, phone number, and date of birth. We collect this information when you register for an account, complete forms, or otherwise communicate with us.
  • Financial Information: This includes your bank account details, transaction history, and other financial information necessary to provide our digital banking services.
  • Technical Information: This includes information about your device, browser, IP address, and usage patterns. We collect this information automatically through cookies and other tracking technologies.

2. How We Use Your Information

We use your information for various purposes, including:

  • Providing Services: To provide and maintain our digital banking services, including account management, transaction processing, and customer support.
  • Improving Services: To analyze usage patterns and improve the functionality and user experience of our website and services.
  • Communication: To communicate with you about your account, transactions, and other important updates.
  • Marketing: To send you promotional materials and offers that may be of interest to you. You can opt-out of receiving these communications at any time.
  • Security: To protect the security and integrity of our website and services, and to prevent fraud and other illegal activities.
  • Legal Compliance: To comply with applicable laws and regulations.

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, data analytics providers, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
  • Affiliates: Our affiliates and subsidiaries for business and operational purposes.
  • Legal Authorities: Government agencies, law enforcement officials, or other legal authorities if we are required to do so by law or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive information transmitted online.
  • Firewalls: Implementing firewalls to protect our systems from unauthorized access.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Audits: Conducting regular security audits to identify and address potential vulnerabilities.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to collect information about your browsing behavior and preferences. Cookies are small text files that are stored on your device when you visit a website. We use cookies to:

  • Analyze Website Traffic: To understand how users interact with our website and improve its performance.
  • Personalize Content: To customize the content and advertisements you see on our website.
  • Remember Preferences: To remember your preferences, such as your language and login information.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for certain purposes, such as marketing.
  • Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.

To exercise these rights, please contact us through the contact information provided on our website.

7. Children’s Privacy

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete such information.

8. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. Your continued use of our website and services after any such changes constitutes your acceptance of the new privacy policy.

9. Contact Information

If you have any questions about this privacy policy, please contact us through the contact information provided on our website.

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this privacy policy.